A forum for innovation
How do you build resilience into your work & company?
You only learn to be resilient with experience. One needs to be faced with challenges and adversity,with progress and setbacks, and both failure and success... with the fortitude to do it over and over again. You just hope to be a little smarter each time you approach a new endeavor. How you manage the chaos and the companies expectations are critical to the success of introducing resiliency into the DNA of any company.
Making sure we are an open system.
Good habits, good food and mutual respect.
With a heaping dose of humility and an ever-replenishing sense of humor.
A sense of purpose. Too many organizations focus on layers of program-driven rhetoric that creates an artifice of purpose. Keeping the reason for being simple enables greater focus, not matter how severe the definition of purpose may be.
I try to remember what matters.
See above three revenue streams and target audiences. I thrive on the diversity but it's also a strategic decision. I also manage five of our rental properties in the city. That's taught me a lot about resiliency too.
I always try to create from the heart and be open to collaborating with others to push the boundaries of what already exists.
The ability to adapt to new trends while not neglecting the foundation of what the company was started on.
I believe that if you're always creating to the best of your ability and with as much joy as possible, you'll make something that others can build on. And if you're willing to share ideas openly and collaborate, your work can be a platform for great things.
By surrounding myself with people that are smarter than me, by being nimble, willing to adapt and observing what's happening in the world outside. Also by being cognizant of the fact that the first attempt isn't necessarily the one that succeeds.
Either build something that's so easy and intuitive to use, that it stands the test of time, or, build something so big and game-changing your client can't live without you.
By encouraging others to cultivate, grow, and challenge themselves, and reward them when they do so.
Always check in. With values, goals, new ideas, comrades in arms.
By keeping my focus on the outcomes and goals I want to achieve and being flexible/creative/open to the ways in which I can get there.
I try to keep up with what's going on across web, technology and product design, so that I know what language to speak to collaborators. Avoiding miss-communication and understanding where people are coming from establishes trust and long-term working relationships.
Scalability as forethought, systems-approach to small problems, built-in modularity, flexibility ... and documentation & process so the solutions can be replicated over and over.
keep up the cash and the meaning.
By focusing on shared values and clarity of purpose.
In my view resilience is not something that can be 'built in' to work or companies. Rather it is a personal quality that individuals develop as they successfully meet with circumstances and experiences that are out of their previous range.
I keep a list of ideas, articles, websites, podcasts tagged as "inspirational". When needed I dig in to that for either myself or someone else who needs a boost.
Make the architecture as flexible as possible without endangering the product or delivery date. But be realistic. Nothing we're building in the Mobile can't (or in many cases shouldn't) be rebuilt in 3-5 years, so don't get too attached.
Place the people at the forefront. There's no stopping a group of Intelligent people who are empowered, driven, and focused on providing value.
By embracing the fact that things are always in a constant state of flux. Rapidly shifting landscapes (business, technological, cultural) are a defining feature of our environment and you need an outlook and process that can quickly adapt. As designers, it's easy to get caught up trying to find the perfect solution. If you try to solve everything at once, you're likely to fail; if you focus on the core problem, the rest usually falls into place quite nicely.
We can't predict the future. It's impossible to forecast which and when ideas will transform consumer expectations and, hence, our business product. Instead of anticipating what's ahead, I anticipate that what's ahead will be completely different from the world we know today. Expecting the business landscape to continually change allows my business to remain innovative and resilient.
Building resilience into my work and company requires myself to be quite adaptable and open to constant changes. It's also important to anticipate and prepare for things to possibly change on a daily basis. In a rapidly growing market like China, this is almost expected.
By taking time to NOT design. And after cooking one of my favorite meals and savoring it with a good wine and a good night's sleep.
Create systems for things that can be systematized and engage people
Embrace failures as a critical ingredient to success.
I was recently reminded of the difference between being smart versus being intelligent. For me, resiliency is probably best achieved by knowing which you’ll strive to be at any given time. They are not the same and neither are any two given events between people and/or companies – resilience is the result set of well-timed skills.
"In one particular movie, Play It Again Sam, Woody Allen says to the character played by Diane Keaton, 'I've figured out the secret to being successful in life.' She looks at him as if to say, 'You can't even tie your shoes. What do you know about the secret to being successful in life?' And Allen utters the following words, 'Being successful is eighty percent showing up. Eighty percent of being successful in life is showing up.'"
There is no resilience without relevance. To know is not enough - partner, share and learn.
I write every day.
Resilience is about trust. I find people who are smart about product, capable of leading, and direct in their communication up, and down. When I find these people, I give them responsibility to build out their own teams, time and space to grow into a leadership position, and support and protection if and when they need it. Resilience means letting other people lead and building teams that are self-sufficient and healthy in their communication. In a truly resilient organization, one person leaving especially at the top should in any way derail progress or shake the confidence of or commitment in the people remaining.
i stay even keeled and don't get overly excited either way with the ebb and flow of business. work is often times crazy and irrational...i don't allow myself to get caught up in the lunacy of it all.
Flexibility == Resiliency.
I am inspired to always be a little better than the day before, to find fresh mistakes to make, and to be relentlessly curious about the world around me. Putting yourself and your team right in the flow of data and information allows you to see patterns and develop perspective. Asking the right questions, and then being open to surprising answers - in fact seeking them out - is the other half the battle. I find that good people want to do the right things if they know the right path to take.
By recognizing that problems are almost always an opportunity to figure out a better way.
Surround yourself with smart, passionate people who know that shit happens and it's how you deal with it that counts.
As long me and everyone involved is having fun, the work is good and communicates the right idea, everything that comes from it is a consequence. So I guess the answer is I don't really think about it.
I think you have to be serious about your work but not yourself. A lot of the business class get frustrated and bogged down because they take themselves too seriously or work with people who do. When you consider the big picture and the cannon of history, and all the lives that have unfolded before ours, humility is important an important virtue. And so is being passionate about your work and life.
I try to leverage all the assets available to me to help give me perspective and foresight. Collaboration and modesty are key components to being open-minded and a good team-player.
I find that a "dynamic Zen" mentality works. Be in the present and do good work. Then the future takes care of itself.
I balance the different aspects of my life and make sure that work is not separate from what I believe and wish to do. I turn to others for help when I need it and offer what I have to others because it is in this exchange that I develop the resources I need for whatever life brings.
You have to find the sweet spot between wanting to be great and wanting to be sane. Maybe it's like the designer's version of the serenity prayer: God and/or Henry Dreyfuss grant me: - the serenity to accept the constraints that cannot be changed - the courage to fight the constraints that really need to be broken - and the wisdom to know the difference
I genuinely care.
Survivalist design, requiring careful forethought and a lot of contingency planning. Worst case scenarios and unexpected failure modes are part and parcel with all interaction; to crib from Mythbuster Adam Savage, failure is always an option. To fall gracefully is a skill I constantly have to practice and improve upon. The note on my monitor reads "Don't look down."
I do it through my people, process, and team. I make sure all team members develop skills in multiple areas so that I am not the only one who knows how to own and operate the system. I work to ensure that everyone is motivated and understands how we build things and how we make things work (quickly!). By getting the people and process in ship-shape, the team becomes greater than the sum of it's parts.
Diversity, Collaboration, Humility, Transparency, Iterative, dynamic short-term and Long-term innovation platforms and conversations.